Returns & Exchanges
At Fiido, we are committed to your satisfaction and offer a 30-day return window for products in original, unused condition. Whether you need a different model or a full refund, our team is here to ensure a smooth transition for your sports gear.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack your Fiido e-bike or accessory in its original packaging, ensuring all manuals, chargers, and components are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label to your package and drop it off at the designated carrier location; we recommend keeping your tracking receipt for verification.
Inspection and Refund
Once our warehouse team inspects the returned item to confirm its condition, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing