Frequently Asked Questions
Everything you need to know about your Fiido e-bike journey.
What is the estimated delivery time for my order?
Orders are typically processed within 1-2 business days. Shipping times vary by region, but most customers receive their Fiido e-bike within 3-7 business days via our local warehouse network.
Do Fiido e-bikes come with a warranty?
Yes, all Fiido e-bikes are covered by a comprehensive 1-year warranty that includes the frame, battery, and motor against manufacturing defects.
What is your return policy for electric bikes?
We offer a 14-day return policy for unused items in their original packaging. Please note that return shipping costs and a restocking fee may apply for non-quality related returns.
Are Fiido e-bikes waterproof for riding in the rain?
Fiido e-bikes have an IP54 water resistance rating, meaning they are protected against splashes and light rain. However, we recommend avoiding heavy downpours and never submerging the bike in water.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna or Affirm in supported regions.
How do I find replacement parts or accessories?
You can purchase authentic Fiido batteries, tires, and accessories directly from our official website's 'Accessories' section to ensure 100% compatibility with your model.